Refund Policy

 

At GoJankari, we prioritize customer satisfaction and strive to provide high-quality products that meet the needs of our consumers. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

Refunds are applicable under specific circumstances, primarily when the product received is defective, damaged, or does not match the description provided at the time of purchase. It is essential for customers to inspect their items upon receipt and report any discrepancies within a specified timeframe, typically within 30 days of delivery.

To initiate a refund request, customers must provide proof of purchase, such as an order number or receipt, along with a detailed description of the issue encountered with the product. This information is crucial for our team to assess the situation accurately and expedite the refund process.

Once a refund request is received, it will be reviewed by our customer service team. If the request is approved, the refund will be processed using the original payment method. It is important to note that the time it takes for the refund to reflect in the customer’s account may vary based on the payment provider's policies, which can range from 5 to 10 business days.